We have prepared one universal advice for sales - what can you answer to a potential buyer when he tells you that he will call you and thus keep him in conversation with you.

Have you ever had a potential customer say "I'll get back to you"?

What happens after that? What happens after they say, I'll get back to you? Do you hear from me again? Will you hear from me a day later? After a week? A month later? Or they just forget and disappear and never get back to you...
This situation is similar to when you are told "I want to think about it."
How do you react to this? First of all, you must know exactly what the truth is and why they told you that. Are they just being polite? Or do they really need a little more time to make a decision? Maybe they just politely reject you? You need to know exactly what is going on.

Be honest and direct

In conversations with potential clients, it is always important to be honest and direct. If a potential customer says they'll get back to you, the best response to that isn't, "Oh yeah, okay, sure, I can send you some more information." or "When would you like to get back to me?" That's not really the answer you want at all. say. This answer is not good at all because it immediately puts you in a lower status. So what should you say to a potential customer when he tells you that he will call you?

One sales tip that is sure to get results

When a potential customer says, "I'll get back to you," your response might be, "Well, you know what, sir, usually when someone says they'll get back to me, I never hear from them again." Yes, be very direct.
Be sure to also ask the question "What would it take for you and me to do business today?" Ask your potential client this very simple but profound question.

A potential customer might tell you - "Well, you know, I need this information right now," or "I need some references," or "I need a plan," or "I need to talk to someone."
Whatever he tells you, it's important that you hear the truth, because then you can focus on solving that specific problem, otherwise you wouldn't know exactly what you're solving and why customers never call you again (or don't answer your phone when they you call again).

Another response to "I'll get back to you." might be "Well, you know what sir, usually when I hear someone say they'll get back to me - and I've been doing this for a long time - I never hear from them again. You're just trying to be polite. You don't want to reject my proposal, do you? Is that the case?”
And that is exactly what is happening at that moment. Then you can ask them certain questions so that you may be able to adapt the offer to that particular customer, and so that they know where the weak points of your offer are that cause potential customers to give up.

You can ask them questions: "Do you not like the business conditions?" The price? Are you short on cash right now? What part of the deal don't you like? You can tell me. If you are not already interested in doing business, then let's put all the cards on the table. Tell me, what don't you like about the offer?” And then the potential client might say that the price is actually a bit too high.

How do you proceed when they tell you what doesn't suit them?

Then you can talk about price and what you can do for that client - maybe there's an opportunity to offer them some kind of payment plan, better terms, a discount? Will it change his mind? In most cases they will and you've got a deal! So, you need to understand why they are telling you something and the fact that it is possible that they are lying.

Why do potential buyers often agree?

Potential customers often know how to tell lies because they want to get out of the conversation, to protect themselves, they don't want to give you too much information.
Sometimes they fear that you might use their data against them.
They don't want to sell themselves - they don't want you to get a commission or any other reason

So, you must know that there is a lot of resistance from potential customers. You have to cut through and somehow get to the truth of what's really going on. And for that, sometimes it's enough to just ask a few questions and that's all you need to close that sale.

Is it better to know ten sales tips or one?

There are a lot of sales tips and coaches out there, and pretty much all of them boil down to the same thing – here are 10 different ways to make a sale, 10 different answers when the customer says so and so…
Isn't it better to find one, universal way to solve multiple excuses and close the sale in your favor?
It is better to know one way to solve 10 different pronunciations than 10 different ways to solve one pronunciation. If your way of solving complaints from potential customers is good, effective, then why do you need so many different techniques and so many scripts with possible answers?

You don't want to remember so many techniques and scripts when talking and connecting with a prospect on the phone.

Create a system that always works

Better to have a system and a ready answer that works even when they have pronunciation A, pronunciation B, C or D.
The way you respond to a prospect both when he says he'll get back to you and when he says he wants to think about it more should be quite similar. Of course, you can always change a few questions, but keep it basically the same thing. It will make your life much simpler and you will be able to close that sale with ease.

More tips that can make your sales more successful read on our blog. 

If you are not sure whether selling by phone is the right choice for your business, you can contact us to help you choose the best option for you.